PATTERN FAQ

Pattern Shipping/Delivery

Q.  Do you ship to [my country]?  How much does shipping cost to [my country]?
A.  Yes, Earnest Threads ships internationally.  Go to your Cart and use the Shipping Calculator to see your options.  You can also check out our Shipping Page.

Q.  I need the pattern fast!  What are your shipping options?
A.  We offer multiple shipping speeds.  Pricing depends on the weight of the purchase.  You can see your pricing options and shipping speeds in your Cart.  If you need a pattern tomorrow, consider our PDF patterns, which download immediately.

Q.  I just ordered a PDF pattern.  How do I get my download link?
A.  Immediately upon purchase you will receive an email with the subject “Your Earnest Threads order from [DATE] is complete”.  The email contains download links that are valid for 30 days.  Don’t see an email?  Check your Spam, Junk, or Clutter folder.  Those who pay by e-Check will see a delay in PDF patterns, as our website has to wait for the e-Check to clear.

Q.  Is my pattern purchase refundable?
A.  Standard Printed patterns may be returned within 14 days of delivery if the patterns are not cut or damaged in any way.  Please email us before mailing.  The customer pays return shipping.  Due to their digital nature, PDF/Print-at-Home patterns are non-refundable.  If you purchased the wrong type of PDF pattern on accident (A4 vs Letter size), we are happy to work with you to get you the product that works for your printer.

PDF Patterns

Q.  What’s the deal with the PDF/Print-at-Home patterns?
A.  The PDF Patterns are downloadable documents that allow you to print the pattern from your home computer.  The pattern and instructions come in a series of multi-page PDF documents. 
After printing, each page must be trimmed and taped together before the pattern pieces can be cut out (see illustration below). 
The benefit of PDF patterns is that once you have downloaded them, you can print them off multiple times. Our PDF patterns are cheaper than the printed ones, but be aware of the prep work required. 

Q.  I just ordered a PDF pattern.  How do I get my download link?
A.  Immediately upon purchase you will receive an email with the subject “Your Earnest Threads order from [DATE] is complete”.  The email contains download links that are valid for 30 days.  Don’t see an email?  Check your Spam, Junk, or Clutter folder.  Those who pay by e-Check will see a delay in PDF patterns, as our website has to wait for the e-Check to clear.

Q.  I purchased a pattern.  Why won’t my download links work?
A.  Download links are active for 30 days, so the most common reason is that your download has expired.  We encourage customers to download all files promptly upon purchase, but please contact us if you need another day.

Q. I downloaded my files, but I’m having trouble printing them.
A. If you’re having trouble with a file you’ve already downloaded, try downloading again; this solves most problems. Some users find that updating their PDF reader also helps.

Q.  I have access to a large-scale printer/my friend works in a print shop. Do you have digital patterns in large format?
A.  Not at this time.  Digital patterns are only available as PDFs that have been divided to print on Letter or A4 paper as in the illustration above.